
Aug 28, 202653m
The Future of Salesforce AI and Automation
Where Agentforce actually lands in a support org, and what has to be true before it helps.
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Telephony routing, transcription quality and the handover that decides whether agents trust it.

Where Agentforce actually lands in a support org, and what has to be true before it helps.
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A CRM architect on retiring 400 custom fields without stopping the sales team for a quarter.
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Quote-to-cash rebuilt on a new object model, and what that means for teams sitting on heavily customised CPQ.
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