
Aug 21, 202649m
Migrating twelve years of Sales Cloud technical debt
A CRM architect on retiring 400 custom fields without stopping the sales team for a quarter.
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Where Agentforce actually lands in a support org, and what has to be true before it helps.

A CRM architect on retiring 400 custom fields without stopping the sales team for a quarter.
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Quote-to-cash rebuilt on a new object model, and what that means for teams sitting on heavily customised CPQ.
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Telephony routing, transcription quality and the handover that decides whether agents trust it.
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